Recruitment, Selection, and Placement
Learning and Development
Performance Management
Rewards and Recognition
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Read MoreThe CSC will assess the maturity level of an agency’s competencies, systems, and practices in four HR systems: (1) recruitment, selection, and placement; (2) learning and development; (3) performance management; and (4) rewards and recognition.
Based on the assessment, a government agency may be classified according to four maturity levels:
1. Transactional HRM – HR assumes personnel function that is mostly separate from agency/business and talent needs
2. Process-Defined HRM – There is a set of defined and documented SOPs established, though it needs improvement. It is characterized by goal-oriented decision making. There is some automated system but little integration of data.
3. Integrated HRM – Uses process metrics for continuous improvement, an HR management toolkit, and data-driven decision making. HR function supports agency business needs.
4. Strategic HRM – HR processes are focused on continually improving process performance. It is also systematically managed by a combination of process optimization and continuous improvement. At this level, HR helps to drive agency business decision on people, data, and insight. HR strategy is already part of the agency strategy.
Agencies may vie for special rewards and citations for HR excellence.
